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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Ramsey

February 4, 2026

5  out of  5
rating by William Ramsey
"Great job going the extra mile to make sure everything is covered and correct. Super friendly staff who sincerely care about your welfare."
We responded:
"We appreciate your review, William. We are so happy that you had such a wonderful experience with our agency here in Chattanooga! "
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Lee Hogan

January 23, 2026

5  out of  5
rating by Lee Hogan
"Mr. Little has assembled a knowledgeable and supportive staff. Would definitely recommend"
We responded:
"I really appreciate your thoughtful review and recommendation! It means a lot to me and my team to know our efforts are making a difference. Thanks again for your support!"
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Kody

January 21, 2026

5  out of  5
rating by Kody
"This office and its employees have always done an excellent job helping my family and I for SEVERAL years now. They’re very courteous and punctual. I will always use them in the future."
We responded:
"Thank you so much for your kind words and continued trust in our office! We're delighted to hear that our team has consistently provided courteous and punctual service to you and your family over the years. We look forward to continuing to assist you with all your insurance needs in the future!"
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User

January 15, 2026

5  out of  5
rating by User
"We have been very impressed with the Jim Little State Farm agency because Jim not only knows his customers, but he also goes above and beyond to make sure claims are handled in a timely manner and that you are treated like family. A very friendly and knowledgeable office staff makes us feel like our business is appreciated and well taken care of."
We responded:
"Thank you so much for giving us a 5 star rating. "
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Allison Bishop

January 10, 2026

5  out of  5
rating by Allison Bishop
"Jim Little has been not only our insurance agent, but our family's insurance agent since the 1908's! When I moved back to Chattanooga in 2000, my first phone call was to his office to transfer my policies. Now, our daughter and her husband have their family policies through Jim. I could not have asked for a better agent when we had roof damage during the 2020 tornados. Jim and Pam, and everyone, were extremely helpful and made a crazy event during a crazy year painless! We highly recommend Jim Little State Farm!"
We responded:
"Thank you so much for your heartfelt review and for trusting our team with your family's insurance needs for so many years. We're honored to be your go-to agency, and we're glad we could support you during the challenging 2020 tornado events. Your recommendation means the world to us, and we look forward to continuing to serve you and your family for many more years to come!"
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Daniel Hoskins

January 7, 2026

5  out of  5
rating by Daniel Hoskins
"I have been with Jim Little insurance for 20+ years. They have always been very helpful with anything and everything I had questions with. It’s very easy to change from one vehicle to the next. The best part about them is they treat everyone like family! They are a amazing group of people and I can never see myself leaving there area because no other insurance will treat me the way they do!"
We responded:
"Thank you so much for your kind words and loyalty over the past 20+ years! We’re truly honored to have you as part of the Jim Little Insurance family. It means a lot to us that you feel supported and valued — treating our clients like family is at the heart of everything we do. We look forward to continuing to serve you and your insurance needs for many more years to come!"
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Mary Goss

January 1, 2026

5  out of  5
rating by Mary Goss
"We love all the agents at Jim Little's office. They are always kind, helpful and friendly. They are the BEST!"
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear that our team has consistently provided you with kind, helpful, and friendly service. Your support means a lot to us, and we look forward to continuing to serve you!"
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Tyra Dean

December 31, 2025

5  out of  5
rating by Tyra Dean
"I had a great experience with Jim Little’s staff. Pam handled all my needs and she was very professional."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Pam and the rest of my staff provided you with excellent service. We appreciate your feedback and look forward to assisting you again in the future!"
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Kristin

December 31, 2025

5  out of  5
rating by Kristin
"We've been with Jim Little's office for 20+ years and have always had consistently wonderful service. The online experience is easy to navigate and his team is always top - notch!"
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David

December 31, 2025

5  out of  5
rating by David
"My experience with Jim little State Farm has been smooth and consistently good, the staff is great, I recommend looking at them as a real option if you are looking for any type of insurance because they offer a variety of different insurance!!"
We responded:
"Thank you so much for your kind words and recommendation! We're delighted to hear that your experience with Jim Little State Farm has been smooth and positive. Our team works hard to provide excellent service and a wide range of insurance options to meet your needs. We truly appreciate your support!"
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Charles Moffett

December 31, 2025

5  out of  5
rating by Charles Moffett
"Great staff wonderful people,easy to work with very kind have had a wonderful experience but would like a lower price,LoL thanks Guys"
We responded:
"Thank you for your kind words and wonderful feedback! We're thrilled to hear that you’ve had a great experience with our team. We always strive to provide the best service and value possible. We'll be happy to review your options to see if there are any ways to help lower your costs. Thanks again for choosing us and for your sense of humor—LoL!"
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Susan Evans

December 30, 2025

5  out of  5
rating by Susan Evans
"So Jim little State Farm has treated us like family from the very beginning. We love them all, Pam has the answer for all, I love her so much.Jim , Steve, Buffy, Monet , Amy , Sarah the new employee maybe wrong, they are the most amazing people to work with. I give them a perfect review. Thank to the entire team."
We responded:
"Thank you so much for your heartfelt review! We're honored to be considered part of your family and truly appreciate your kind words about the entire team. It means the world to us to know we've made such a positive impact. We look forward to continuing to serve you with the same care and dedication. Thanks again for your review!"
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Rob Shomaker

December 30, 2025

5  out of  5
rating by Rob Shomaker
"When it comes to insurance, your agent makes a huge difference. I've had policies with Jim for over thirty years. He and his team are responsive, proactive, and incredibly helpful. I'll add that the policies I have are also very affordable. I'd highly recommend Jim Little State Farm. I'll also add that Pam is AWESOME!!!"
We responded:
"Thank you so much for your incredible loyalty and kind words! We're honored to have been your trusted insurance partner for over thirty years. Pam, and the entire team truly appreciate your recognition, and we're glad to hear you find our service responsive, proactive, and helpful. Providing affordable coverage while delivering great service is our top priority. Thanks again for recommending Jim Little State Farm—we look forward to serving you for many more years!"
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Laura Ramsey

December 30, 2025

5  out of  5
rating by Laura Ramsey
"I’ve only ever had State Farm my whole life, and they have always been reliable and excellent to work with. I recently moved across state lines, and they handled everything seamlessly with my previous agent, making the transition incredibly smooth and stress-free. This office truly cares about their customers and consistently goes above and beyond to help. I couldn’t be more pleased with the service and I would highly recommend working with Jim’s office."
We responded:
"Thank you so much for your wonderful review and for your continued trust in State Farm! We're thrilled to hear that our team made your move across state lines smooth and stress-free. Providing caring, seamless service is our top priority, and we're glad it made a difference for you. We truly appreciate your recommendation and look forward to continuing to serve you in the future!"
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Stephen Hope

December 30, 2025

5  out of  5
rating by Stephen Hope
"They have been my insurance agents for the last 44 years! Always kind, patient and knowledgeable. Thanks so much!"
We responded:
"Thank you so much for your incredible loyalty over the past 44 years! We truly appreciate your kind words and are grateful for the opportunity to serve you. It’s been our pleasure to provide you with patient, knowledgeable, and caring service throughout the years. Thanks again for trusting us!"
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Elizabeth Greene

December 30, 2025

5  out of  5
rating by Elizabeth Greene
"I have been treated very well. Any problems that arise has been handled.everyone is very kind and amazing at helping me in all situations ❣️❣️❣️"
We responded:
"Thank you for your kind words! We're so glad to hear that you’ve been treated well and that our team has been able to assist you effectively in every situation. Your satisfaction means a lot to us, and we’re always here to help whenever you need. "
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Matt Curvin

December 30, 2025

5  out of  5
rating by Matt Curvin
"They have gone above and beyond from the minute I called for an insurance quote. They have been great at communicating and even reached out to city officials about a flood map being incorrectly updated. Highly recommended!"
We responded:
"Thank you for your fantastic review! We're proud to have gone above and beyond from the very first call and to assist with the flood map issue. Clear communication and advocacy for our clients are very important to us. We truly appreciate your high recommendation!"
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Rob Jamison

December 24, 2025

5  out of  5
rating by Rob Jamison
"Great staff! Jim treats everyone like he would want to be treated! If there is a problem they really help get to the bottom of it!"
We responded:
"Thank you so much for your kind review ! Me and my staff strive to offer the best to our customers so we are very happy that we were able to do that for you. "
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Willis Newby

April 10, 2025

5  out of  5
rating by Willis Newby
"I literally love Pam, she blessed my day and help me beyond the beyond. A really hard situation became super easy and stress free in less than ten minutes. Everyone should at the least meet her, just to make your day"
We responded:
"Thank you so much for your kind review about Pam. We truly value having her in our office, and we certainly value customers like yourself who take the time to show their appreciation for our office and the staff. We hope to continue to care for all your insurance needs. "
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Carole Guest

November 9, 2024

5  out of  5
rating by Carole Guest
"Excellent customer service. Friendly helpful staff on line as well!"
We responded:
"Thank you so much Ms. Guest for your kind review. We really appreciate you. "
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Jenny Taylor

April 2, 2024

1  out of  5
rating by Jenny Taylor
"Had to work with state farm because i was involved in an accident with one of their clients. The accident was very apparent the fault of their client but staff was unorganized, interrogating, made me do 2 different statements even after I had given them everything they asked for. I had to finally threaten to get an attorney before they would admit fault. Would not recommend this organization to anyone as someone in the other side they seem very unethical."
We responded:
" Thank you so much Ms. Taylor for your open and honest review. I do apologize for the difficult time you had with the State Farm claims department. Once a claim reaches the claims department, we have little control over the process, so I do apologize that your experience was less than ideal. If you are still having issues, please give us a call and we will do our best to help out in any way."
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Ryan Thomasson

March 27, 2024

5  out of  5
rating by Ryan Thomasson
"Excellent Insurance Agency! We highly recommend them! Very professional and efficient."
We responded:
"Thank you so much Mr. Thomasson for your kind review. We really appreciate your business. "
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Linda Black

February 20, 2024

5  out of  5
rating by Linda Black
"I love that's its close to home and the ppls. there r so friendly"
We responded:
"Thank you so much Ms. Black for your kind review. We really appreciate you and your family."
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Steven Jacoway

March 20, 2023

5  out of  5
rating by Steven Jacoway
"Great hands on service. Top quality group."
We responded:
"Thank you so much Steve for your review. Me and my staff really appreciate you, your family, and the business through the years. "
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robert Kelley

November 2, 2022

5  out of  5
rating by robert Kelley
"He as been my agent for 35year never had a problem always friendly and courteous."
We responded:
"Hi Mr. Kelly. Thank you so much for your kind review. We hope to continue to serve your insurance needs for as long as you will let us. Please let us know if there is anything we can do for you and your family. Jim "